About the Team
Frost & Sullivan’s Healthcare & Life Sciences Growth Advisory practice has a powerhouse team of analysts and strategists working across the Digital Health, Medical Devices, Bio-Pharmaceuticals and Clinical Diagnostics Space. Our team generates value for Healthcare & Life Sciences companies offering strategic insights and recommendations in areas ranging from Product Positioning & Innovation, Competitive Insights, Digital Transformation, Value-Based Healthcare (VBHC), Physician + Patient Journey Mapping and Brand Communication + Strategy. F&S can provide strategic options, insights and opportunities for existing and new entrants to tap into areas of unmet needs and drive product and technology innovation in the value chain. In addition, we help our clients understanding the voice of customer (patient goals and desires, and physicians perceptions, emotional attitudes and treatment goals) to improve customer engagement, marketing strategy (support launch plans, communication materials), enhance product development, differentiate their proposition and build brand loyalty.
Overview
This candidate will be responsible for leading several client projects (2-4) at a time. Would take the lead responsibility on complex projects (involving multiple/ senior stakeholders and involving more than 4-5 resources). Ensure quality of work & deliverables in projects overseen. Seen by client as business advisor in senior management situation. Take ownership of selected accounts & should carry revenue quota responsibility for these accounts. Take on the responsibility to mentor & coach junior consultants. The candidate will play a role in project design and proposal development.
This role has been developed in accordance with our hiring plan for the upcoming year. Upon selection, the anticipated start date for the successful candidate is February 2024 and onwards.
Responsibilities
- Demonstrate subject matter expertise in related healthcare and lifesciences field(s)
- Deliver on consulting and services engagements achieving high levels of client satisfaction and value, resulting in repeat business
- Collaborate with the sales organization to develop effective "issue based" account strategies related to target accounts in the Practice Area
- Retain & grow clients, keeping clients in each step of the growth pipeline cycle
- Build and maintain Frost's knowledge base with content to facilitate business development, fulfillment and employee development activities within the Practice Area
- Optimize the utilization and productivity of the consulting personnel within the Practice Area in coordination with Regional Leader and Global Leader
- Create & execute on the consulting and services strategy for the Practice Area
- Develop and drive consulting best practices across the Practice Area end to end (lead management è Post project client care)
- Execute best practices in the Practice Area for business development
- Collaborate with sales developing and implementing local KSA/ Middle East account strategies and growing account revenues
- Manage key stakeholders by sector/practice area to ensure expectations are met/exceeded, timelines are met
- Develop excellent quality content
- Work with a global team of experts to create a powerful customer experience
KPIs:
- Revenue growth and performance
- Regional client eNPS
- Utilization
- Consulting Project Profitability
- Customer NPS & Employee TCE (eNPS)
Qualifications
We’re looking for candidates who –
- PMP certified
- A minimum experience of 10 years in consulting with a minimum of 5 years’ experience in Saudi market
- Experience in leading strategic projects related to vision 2030 such as National investment strategy NIS, National industrial strategy NIS 2.0, National transformation program NTP, PPP, VRO.
- Experience in delivering projects for ministries, VRO departments, OR semi-gov.
- Interactions with C-suite, Ministries’ advisors, deputy ministers, VPs and Managing Directors.
- supporting the KSA commercial team in business development activities.
- Experience in managing project tools like Monday.com, Gannt chart, Microsoft projects, Primavera or anything similar.
- Excellent presentation skills.
- Native Arab speaker with excellent writing skills in Arabic
- Demonstrate healthcare and lifesciences expertise
- Are well-organized and detail-oriented
- Take ownership to work independently with remote supervision
- Can multi-task and meet tight deadlines
- Are disciplined and adhere to high-quality standards
- Is a strategic thinker; understands how operational activities are vital in supporting the overall strategy of the business
- What will make you succeed at Frost & Sullivan?
